CUSTOMER SUCCESS MANAGER/-IN

Qlik is a global, highly successful businessintelligence & data analytics software company. Besides medium-sized companies,large companies are also among the customers. The company has approx. 2,000employees worldwide. Gartner, Forrester and Barc see the products and thecompany as a market leader.

Qlik helps enterprises around the world movefaster, work smarter, and lead the way forward with an end-to-end solution forgetting value out of data. Our platform is the only one on the market thatallows for open-ended, curiosity-driven exploration, giving everyone – at anyskill level – the ability to make real discoveries that lead to real outcomesand transformative changes. We are a Values-Driven organization, operating over100 countries with 45,000 customers around the world. If you think we areinteresting, please read on – we may be looking for you!

The Customer Success Organization (CSO)

Delivering Customer Success is animportant focus for Qlik, we are committed to delighting our customers at everystep of their journey. Understanding our customers’ needs, creating the rightengagement for the right customer at the right time is key. The CustomerSuccess Management team is a cornerstone to ensure we understand customer needsand outcomes, and create and manage a set of offerings that result in highlysuccessful and loyal customers.

How you will spend your time as our nextCustomer Success Manager

Customer Success Managers areresponsible for becoming experts in customer use cases, needs and businessoutcomes to proactively identify how our products, services and valueproposition can best drive and support our customers’ journey. You will developan understanding of Qlik products and services to provide high value-add adviceto customer stakeholders at all levels. You will drive adoption of Qlik at allstages of the customer journey, while building high customer satisfaction,maximizing the value of customer investment, and converting them to Qlikpromoters.

You will also act as the voice of yourcustomers internally at Qlik, providing feedback and insights on how Qlik canbetter serve our customers.

• Collaborate with the sales team on accountstrategy development for assigned customers, understanding and definingcustomer vision and strategy for maximizing their investment in Qlik’sproducts.
• Create a joint success plan (JSP) withcustomers, outlining the use cases, outcomes and key business value to beachieved, with corresponding success metrics.
• Drive adoption of Qlik products,maximizing customer investment and accelerating time-to-value.
• Act as a trusted/strategic advisor to eachcustomer helping to drive continued value of our products and services, whileyou provide thoughtful leadership, possibly challenging business and technicalstakeholders.
• Track Business Value Outcome Definitionsthrough to Business Value Outcome Realization with the customer.
• Increase customer retention by conductingregular check-in calls for tactical items, and perform quarterly health checksfor strategic reviews.
• Track accounts to identify churn risk andwork proactively to eliminate that risk.
• Identify and/or develop upsell and renewalopportunities and partner with appropriate teams to progress.
• Develop, prepare, and nurture customersfor advocacy.
• Work with the Customer Success Engineer tomaintain and develop Business/Technical Champions.
• Partner with other CSO teams to ensurethat account issues are managed through to successful resolution - Use EWS(early warning signal).
• Ensure highest level of customersatisfaction across all client accounts.

  You will be successful if you have

• Committed to delivering outstandingcustomer service and supporting and driving our customers’ business success.
• Demonstrates high-level problem solvingand analytical skills, excels under pressure and is results-driven.
• Excellent listening, communication andpresentation skills with strong ability to work collaboratively across theorganization and obtain positive visibility and credibility quickly at theC-level. Ability to influence through persuasion, negotiation, and consensusbuilding.
• Strong relationship building skills bothinternally and externally.
• Able to navigate and effectively managehis/her business successfully in a matrix organization across borders.Understanding and respecting cultural diversity and operating successfullywithin that framework, including ability to think globally and act locally.
• Able to quickly understand the business,its’ issues, take ownership and develop and execute a strategy with the teamthat positively transforms the business and drives operational excellence andincreased revenues. 
• Ability to nurture innovation and createan environment that encourages creativity and positive risk taking.Demonstrates creativity and entrepreneurial flair.
• Business level German and Englishmandatory

Our way of giving back

To our communities, to the world, and toyou is a core part of the culture at Qlik. We encourage our employees toparticipate in our numerous Corporate Responsibility Program initiatives.

Location/Mobility

This position is based in Munich and canbe remote. We try to hire the best person for the job, whether they are on-siteor virtual. A good cultural fit is the most important attribute for thisrole.  A Qlik virtual workplace enables ateam member to employ a self-motivated, disciplined, highly responsive approachin achieving team success. 

If you think this position is interesting, you are welcome with your completeapplication in English to juergen.richter@3p-personal.com

3p Personalmanagement GmbH

Juergen Richter

Mobile: +49 171 5677539

http://www.3p-personal.com